1.文秘服务
Could you sign here，please？
Sure.请您在这儿签字好吗？
好的。
Can you type these for me？
Sure.What time do you expect it？你能帮我打这些资料吗？
当然可以。您什么时候要？
Where do you want to fax this paper to？
To U.K.请问文件是传真到哪里的？
英国。
How would you like to pay for it，sir？
Could you charge it to my room bill？你打算怎样付款呢，先生？
可记在我的客房账单内吗？
Here is your fax record，sir.
OK.Thank you.这是你传真记录，先生。
好的。谢谢你。
Can I fax this paper？
Certainly，sir.我可以传真这份文件吗？
当然可以，先生。
Here s a sample of our fonts.Which one would you prefer？
This one，please.这是我们打印文件的字体样本，您喜欢哪种字体？
这种。
This word should be capitalized.
All right.这个单词应该大写。
好的。
Is everything the way you want it now？
It looks fine.现在您是不是对每处都很满意呢？
看上去很好。
Do you want a new design？
Yes.您需要重新设计吗？
好的。
Excuse me.Do you provide business card design and production service？
Yes.对不起，请问你们这儿可以设计、制作名片吗？
可以。
You can choose the personalized designs on this computer.
I like this one.您可以在计算机上选择个性的设计。
我喜欢这个。
I ll send it to your room as soon as I finish typing.
Thank you.我一打印完就送到您房间去。
谢谢。
May I know the fax number，please？
Here you are.告诉我您的传真号码行吗？
给你。
Oh，it s just over a minute，so you ll have to pay for two minutes，unfortunately.
Why didn t you say I should pay for one minute？It s only one second over one minute.噢，可惜，它刚好超过了一分钟，所以您得付两分钟的费用。
你为什么不说我应该付一分钟的费用呢？只超出了一秒钟。
Would you please sit down wait a moment？
Thank you.请坐下来稍微等一下好吗？
谢谢。
How s this？
Let me see.Wow...I m afraid this didn t come out very well.这复印的怎么样？
让我看看。哦……恐怕这份复印的效果不太好。
Would you like me to try it a little darker？
It s very kind of you.要不要我再试试调深一点儿呢？
真是太谢谢你了。
The original is not very clear，is it？
No.let s try it a little darker...What do you think？Is this all right？原版不太清楚，是吗？
对。我们再调深一点儿……您看怎样？这份行吗？
To England it s 20 yuan per minute，plus service charge.The service charge is 15%.
That s fine.发到英格兰的传真是每分钟20元，另加服务费。服务费是15%。
好吧。
I would like to send a fax.
To which country？我想要发一份传真。
发到哪儿？
Can I send E mail here？
Yes.It s 10 yuan per address for five pages at the most.我能在这儿发电子邮件吗？
可以，我们每发一次10元，最多五页。
You type the E mail address here，press Tab，type a subject，hit tab again，then type your message here.
Thank you for telling this.您在这打上邮件地址，按一下Tab键，打上主题，再按一下Tab键，然后打上信件内容。
谢谢你告诉我这个。
This is Mary from the business center.Your E mail went through.
OK.Thank you for calling.I ll come down in a little while to pay for it.我是商务中心的玛丽，您的电子邮件发过去了。
好，谢谢你打电话过来，我一会儿下来付钱。
Hi，this is John.do you have any E mail for me？
Just a moment，please.I ll check...I m sorry，we don t but if we receive your E mail，we ll call you at once.你好，我是约翰，有我的电子邮件吗？
请稍等，我查一下……对不起，没有，如果我们收到会马上通知您。
The E mail you sent this morning was returned as undeliverable.
Oh，really？Do you know why？今天早晨您发的邮件又返回来了，没发出去。
喔，真的吗？你知道是怎么回事吗？
Could you just try to send it again for me？
I d be glad to.But I m afraid we ll have to charge you again.你能再帮我发一次吗？
我很高兴。但恐怕我们得向您再次收费。
Is there a copy machine I can use？
Yes，we have one.The fee is two yuan per page.有没有能用的复印机？
有的，我们有一台。费用是每页2元。
Do you have A3 size paper？
No，only A4.你们有没有A3的纸？
没有，只有A4的。
Photocopy 复印
How many copies would you like？您需要复印多少份？
We don t have paper that large.Shall we copy it to two pieces，and then tape them together？我们没有这么大的纸。我们分两块复印，然后再粘在一起，好吗？
Here is your original.这是您的原件。
Your original is not very clear.I can t guarantee the copy will be good.
您的原件不太清晰，我不能保证复印件的效果很好。
I m sorry，our copy machine is broken.对不起，我们的复印机坏了。
Print 打印
This word should be capitalized.这个单词应该大写。
Could you type a little larger？你能不能打印得再大一点呢？
Make sure the pages are in the right order.确认每一页都按次序排好。
Here s a sample of our fonts.Which one would you like？
这是我们打印文件的字体样本，您喜欢哪种字体？
How big would you like the print？您想打印多大的字？
What s this word？Would you spell it for me，please？
这个单词是什么？您能给我拼写一下吗？
Any other changes？有其他要改动的吗？
OK，I m finished.好了，我打完了。
Fax 传真
First you need the company s fax number.首先需要您公司的传真号码。
This is Alice from the business center.We have received a fax for you.
我是商务中心的艾丽丝。我们收到了您的一份传真。
I ll come down in a moment to pick it up.我一会儿就下来拿传真。
Please send this fax to England.请把这份传真发到英格兰。
Could you tell me who it s from，please？请您告诉我是谁发来的，好吗？
Hi.You have a fax for me？你好，你这儿有我一份传真，是吗？
A：I would like to send a fax.
B：Where to？
A：Italy.
B：To Italy it s 18 yuan per minute，plus service charge.The service charge is 15%.
A：That s fine.
B：And if the fax goes through but isn t clear，we waive the service charge but you still must pay the fee for the telephone line.
A：Even if the fax can t be read？
B：I m afraid so.Because the Telephone Bureau charges us for the use of the line even if the quality of the fax is poor.
A：That s OK.
B：May I know the number，please？
A：Here you are.
A：我想要发一份传真。
B：发到哪儿？
A：意大利。
B：发到德国的传真是每分钟18元，另加服务费。服务费是15%。
A：好吧。
B：如果传真发过去了，但是不清楚，我们可以免收服务费，可是您必须付时间费用。
A：即使是传真读不了吗？
B：恐怕是的。因为电话局要向我们收取占线费，即使传真的质量很差。
A：好的。
B：告诉我您的传真号码行吗？
A：给你。
A：I d like to enlarge this picture.
B：OK.What size paper would you like？
A：What sizes do you have？
B：Here，let me show you.
A：This one.
B：So you want to keep the same size paper？
A：Yes.
B：How big would you like it？
A：About twice this size.
B：OK.Let s try...Is this OK？
A：Actually，can you make it a little bigger？
B：Sure...What do you think of it？
A：Let me see.That s good.Go on，please.I d like ten copies.
A：我想放大这个图片。
B：好的，请问您要用多大的纸？
A：你们这里都有哪几种尺寸？
B：来，让我指给你看。
A：用这种纸。
B：那么您是想要保存同样尺寸的纸？
A：是的。
B：请问您要放大到多大呢？
A：这个图的两倍大。
B：好的，让我试试看……您看这份可以吗？
A：那么，你能不能再放大一些呢？
B：当然……这个怎么样？
A：让我看看，挺好的。继续吧，我要复印10份。
A：Excuse me.Do you provide business card design and production service？
B：Yes.What can I do for you，Madam？
A：My business card is in English but I want some in Chinese.
B：OK.Do you want a new design？
A：Yes.
B：You can choose the personalized designs on this computer.
A：I like this one.
B：Good choice.How many do you want？
A：Twenty.
B：Sorry，Madam.We produce at least fifty copies.
A：All right.
B：It will be ready tomorrow.
A：Thank you！
A：对不起，请问你们这儿可以设计，制作名片吗？
B：可以。请问有什么需要我为您效劳的吗，太太？
A：我的名片是英语的，我想要些中文的。
B：可以。您需要重新设计吗？
A：好的。
B：您可以在计算机上选择个性化的设计。
A：我喜欢这个。
B：眼光不错啊。您想印多少张？
A：20。
B：对不起。我们最少要印50张。
A：好吧。
B：请明天来取。
A：谢谢。
chargen.费用；
servicen.服务；
fax number传真号码；
copyv.复印；
E mail电子邮件；
the use of the line占线；
enlargev.放大；
twicen.两倍；
send a fax发传真；
copy machine复印机；
come to 总共；
scribblen.潦草地书写；
reducev.缩小；
two thirds三分之二；
samplen.样本；
printv.印刷，打印；
correctionv.修改；
transmission report记录单；
fontn.字体；
indentv.缩排；
filen.文件；
formatn.格式；
undeliverableadj.无法投递的；
communicationn.沟通；
jamn.卡纸；
signaln.信号；
warm up加热；
Busy
Steve：Are you still busy working，Judy？
Judy：Yes.I have to finish the work this afternoon.
Steve：Shall I help you？
Judy：That would be nice，but I m afraid you don t know how to do it.
Steve：But you can show me how to.
Judy：OK.Let me show you how to use this computer first.Would you like to try this？
Steve：Am I right？
Judy：Good.If we do the job together，we ll finish it very soon.
忙
史蒂夫：你还在忙着工作吗，朱迪？
朱迪：是啊，我今天下午必须完成这项工作。
史蒂夫：要我帮你忙吗？
朱迪：那很好，可是我恐怕你不知道怎么做。
史蒂夫：你可以做给我看一下怎么干。
朱迪：好吧，让我先做给你看怎样使用这台计算机。你试试这个好吗？
史蒂夫：我做得对吗？
朱迪：很好。如果我们一起干，很快就能把这件事干完的。
2.翻译服务
Good morning.Can I help you？
Do you have a translation service？早上好，我能效劳吗？
你们有翻译服务吗？
How much is the service of translation？
Here is a price list for you，sir.翻译服务如何收费？
给您一份价目表，先生。
Mr.John，I will send the interpreter up to your room tomorrow morning.
That would be great.Thank you.约翰先生，明天早上我会让翻译到您的房间去。
很好，谢谢您。
I want this announcement to be translated into English and Japanese.
When do you need your announcement，sir？我想把这则通告译成英语和日语。
先生，您什么时候需要通告？
Can I talk with the interpreter before the conference？
Sure，I ll arrange it.会议前我能和口语翻译谈谈吗？
当然可以，我会安排的。
From your handbook，I knew that you provide translation service.
Yes.What can I do for you？我从你们酒店的服务手册上得知，这儿提供翻译服务。
是的，有什么需要帮忙的吗？
Which language interpreter do you want？
English，please.您要什么语言的翻译？
英语的。
Could you help me translate the product introduction from Chinese into English？
OK.It will take about half an hour.请帮我把这份产品说明翻译成英语可以吗？
好的。大约需要半个小时。
I will call our subordinate translation company，and give you a satisfactory answer an hour later.
Thank you！我马上给酒店下属的翻译公司打电话，一个小时后给您一个满意的答复。
谢谢！
I will participate in an international antique exhibition tomorrow.Could you help me hire to temporary escort？
Yes，I d like to.我明天要参加一个国际性古董展览会。你可以帮我雇一个临时性的陪同吗？
好的，非常愿意为您效劳。
Words by guests 顾客用语
We need a simultaneous interpreter for Monday，and a consecutive interpreter for Tuesday.我们周一需要一名同声传译，周二需要一名接续传译。
Do you provide translation service？你们提供翻译服务吗？
Could you help me translate the files from Italy into English？
请帮我把这份意大利语资料翻译成英语可以吗？
We shall need an interpreter for a week.我们需要一名口译员陪同一周。
We shalln t need English interpreters.我们不需要英语翻译。
Words by clerk 服务人员用语
Which language interpreter do you want？你要什么语言的翻译？
I will give you a satisfactory answer half an hour later.
我半个小时后给您一个满意的答复。
And we have simultaneous translation system.我们有同声传译系统。
I will ask the interpreter to meet you in the hall at 6：00 p.m.
我让翻译下午六点去大厅跟您见面。
When do you need the interpreter？您什么时候需要翻译？
A：Good morning.Can I help you？
B：Do you have a translation service？
A：Yes，we do.
B：The Asian Medical Research Conference will be held in your hotel next week.I want this announcement to be translated into English and Japanese.We also need an interpreter who can speak good English and has some basic knowledge of medicine.
A：When do you need your announcement，sir？
B：Tomorrow at the latest.
A：No problem，sir.Just give it to me.
B：How much is the service？
A：Here is a price list for you，sir.
B：As for the interpreter，can I talk with him before the conference？
A：Sure，I ll arrange it.What s your name and room number，sir？
B：My name is Tony in Room 1127.
A：I will call you after arranged well.
B：That would be great.Thank you.
A：早上好，我能为您效劳吗？
B：你们有翻译服务吗？
A：是的，我们有。
B：亚洲医学研究大会下周要在贵酒店举行，我想把这则通告译成英语和日语。我们还需要一位口语流利的英语翻译，还要懂得基本的医药知识。
A：先生，您什么时候需要通告？
B：最迟明天。
A：没问题，先生。给我就可以。
B：这项服务如何收费？
A：给您一份价目表，先生。
B：至于口语翻译，会议前我能和他谈谈吗？
A：当然可以，我会安排的。先生，请问您的姓名和房间号？
B：1127房的托尼。
A：安排好后我会打电话给您的。
B：很好，谢谢您。
A：I will participate in an international exhibition tomorrow.Could you help me hire a temporary escort？
B：Yes，I d like to.Which language interpreter do you want？
A：English，please.
B：Man or woman？
A：Man is OK，but woman is better.
B：I will call our translation department，and give you a satisfactory answer an hour later.
A：Thank you！But I want to meet the interpreter today.
B：OK，we ll arrange it for you.The interpreter will come to your room.
A：OK.My room number is 1202.Thank you.
A：我明天要参加一个国际性的展览会。你能帮我雇一个临时性的陪同吗？
B：好的，非常愿意为您效劳。您要什么语言的翻译？
A：英语的。
B：男的还是女的？
A：男的也可以，不过女的就更好了。
B：我马上给酒店翻译部门打电话，一个小时后会给您一个满意的答复。
A：谢谢！但我想今天见一下翻译。
B：好的，我们会为您安排的。让翻译去您房间找您吧。
A：好的，我房间号是1202，谢谢。
participatev.参加，出席；
antique exhibition古董展览会；
escortn.陪同；
interpretern.翻译(尤其指口译人员)；
subordinateadj.从属的，下级的；
satisfactoryadj.令人满意的；
handbookn.手册，便览；
translationn.翻译；
product introduction产品说明书；
currentadj.当前的，最近的；
business magazine商务杂志；
thoughtfulnessn.考虑周到，体贴备至；
portuguesen.葡萄牙语，葡萄牙人；
at least 至少，最少；
readyadj.准备就绪的，准备好的；
A New Employee
Several weeks after a young woman had been hired，she was called into the personal director s office.“What is the meaning of this？”the director asked.“When you applied for the job，you told us you had five years experience.Now we discover this is the first job you ever held.”
“Well，”the young woman said，“in your advertisement you said you wanted somebody with imagination.”
一位新雇员
一位刚被雇用了几个星期的雇员被叫到人事处处长的办公室。处长拿着一份表格问：“你这是什么意思？你申请工作时对我们说你已经有五年的工作经验，现在我们发现这是你的头一份工作。”
“噢，”那位雇员答道，“你们的招聘广告上说你们需要有想象力的人才呀！”
3.票务服务
What can I do for you？
Yes，I d like to buy some stamps.我能为您做些什么吗？
是的。我想买些邮票。
Excuse me.Can I get any stamps at this counter？
No.At the right counter they sell stamps.打扰一下。我能在这个柜台买些邮票吗？
不可以。右边柜台卖邮票。
How many do you want to buy？
I need eight stamps.您要买多少张？
我需要8张。
How long is the ticket valid？
Three days.这车票的有效期是多久？
三天。
Do you have any tickets left for x x s show？
Sorry，I m afraid the show is fully booked.这有XX演出的票吗？
对不起，恐怕那个演出的票已订完了。
I d like to sit in the front of the plane.
For which day？我要坐在飞机前部。
您要哪一天的票？
which train would you like to take？
I d like to take train K20.您想坐哪次车？
我想坐K20次。
First class or economy class？
First class.您要头等舱还是经济舱？
头等舱。
Are the seats together？
Yes，please.座位是要连在一起的吗？
是的。
A lower berth ticket，please.How much？
128 yuan.我要一张下铺，多少钱？
128元人民币。
May I help you？
Yes，I d like to make a plane reservation to Shanghai China.能帮您什么吗？
是的，我想订一张去中国上海的飞机票。
I d like to leave on May 5th.
Let me see what s available...yes，Air China has a flight on May 5th at 9：15 in the morning.我想在5月5号走。
我看看有什么航班……呼，中国航空公司在5月5号上午9点15分有一班。
Single ticket or return ticket？
Single.What s the fare，please？单程还是往返？
单程，多少钱？
Is my ticket confirmed then？
Yes，your seat is confirmed on that flight.我的机票已经核实了吗？
是的，您在那次航班上的座位已经核实了。
Is it refundable？
Yes，sir.But if the ticket has been issued，then a charge of two hundred Hong Kong dollars will be needed for cancellation.是否可以退票呢？
可以，但机票一旦发出，若要取消，便要付200港元的手续费。
Good morning，sir.Can I help you？
Yes，I m Malun in room 1104.I d like to get a seat on a flight to New York tomorrow.早上好，先生，需要为您做什么？
是的，我是1104房间的马伦，我想订一张明天飞往纽约机票。
I want to book one ticket for the next flight to London.
Sorry，sir.All the seats on European flights are booked up for tonight.我想预订一张飞往伦敦的下一航班机票。
先生，对不起。所有今天晚上去欧洲各地的航班座位全部订完了。
When does it depart？
The departure time is 12：10 local time.什么时间起飞？
起飞时间是当地的时间12点10分。
Here comes your turn，sir.
I want to book a train ticket.先生，轮到您了。
我要订火车票。
Which kind of train do you prefer to take，express or passenger train？
I want to take an express train.您想坐什么车，最快车还是慢车？
我想坐快车。
I ll do my best to get one for you.Please come and get the ticket eight in the evening.
All right.Here is the money.我会尽力为您买到的。请在晚上8点来取票。
好的。给你钱。
Information 咨询
How early must I get to the airport for check in？
我需要提前多长时间到达机场？
How much does the ticket cost？票价多少？
How much is a through ticket to London？去伦敦的全程票价多少？
How much luggage can I take with me？可随身带多少行李？
When do you intend to leave Guangzhou？您打算什么时候离开广州？
I wonder if you d consider booking tickets for the day after tomorrow.
我不知道您是否考虑预订后天的票。
Are you going there by train or by plane？您是乘火车还是乘飞机？
If you excuse me for a second，I ll find out for you.请稍候片刻，我给您查一下。
Booking tickets 订票
I d like to book a berth on train 5 to Beijing.我想预订一张到北京的5次快车。
I will fix your tickets in several minutes.几分钟我就可以帮您订好票。
You ll have to book the tickets two days in advance.请您提前两天订票。
We ll send the ticket to your room this evening.我们今晚将机票送到您的房间。
You may pay me when you get the tickets.您可以在取票时付款。
A：Good afternoon.What can I do for you？
B：Is there any flight to England on May 8th？
A：Let me see.Yes，there are two flights：one is nine o clock in the morning，the other is six o clock in the afternoon.
B：I d like to book the 9 a.m.flight.
A：OK.May I have your passport，please？
B：Here you are.
A：All right.First class or economy class？
B：First class.
A：One way or a round trip ticket？
B：One Way，please.
A：And a window seat or an aisle seat？
B：A window seat，please.How much is it，please？
A：2，208 yuan.
A：下午好，有什么能为您效劳的吗？
B：5月8日有飞往英格兰的班机吗？
A：让我看一下，有两次班机：一个在上午9点，另一个在下午6点。
B：我想订一张早上9点的班机。
A：好的，能把您的护照给我吗？
B：给你。
A：好的，经济舱还是头等舱？
B：头等舱。
A：单程票还是双程票呢？
B：单程票。
A：座位是要靠近窗户的还是靠近通道的？
B：靠近窗户的，请问多少钱？
A：2208元。
A：Do you have any direct flight to Toronto？
B：Sorry，we don t.But I think you can fly on Northwest Airlines to Berlin and then have a connecting flight on Canada Airline to Toronto.And it is the most economical flight.Just 2，000 dollars.
A：When does the flight depart？
B：At 9：00 a.m..By the way，it also makes a refueling stop.
A：How long is the layover？
B：About half an hour.
A：And how long do I have to stay in Berlin for the connection flight？
B：Not so long，just two hours.
A：So the time for the total journey is about...
B：About 14 hours.
A：Let me count.OK，it works out for my schedule.Please book one ticket for me.
B：OK.First class or economy class？
A：Economy class，please.
A：你们有没有直飞多伦多的航班？
B：对不起，我们没有直飞的航班，但你可以乘坐西北航空公司的航班到达柏林，转乘加拿大航空公司的班机到达多伦多。这个航线也是最经济的，机票才2000美元。
A：那么航班什么时候起飞呢？
B：早上九点。顺便提一下，此次航班还要中途停留加油。
A：加油需要停留多长时间？
B：大概半个小时。
A：我需要在柏林待多久才能转机？
B：不长，才两个小时。
A：那么整个旅程大约是……
B：大约14小时。
A：让我计算一下。还行，比较适合我的时间安排。帮我订一张票吧。
B：好的，经济舱还是头等舱？
A：经济舱。
A：May I help you？
B：We want to take a train to Beijing.
A：Regular or express train？
B：How much time would we save if we took the express？
A：About one hour.The next express train arrives in Beijing at 4：25.
B：And how much more do we have to pay for the express？
A：First class is 20 yuan more，and second class is 15 yuan more.
B：As long as we can arrive one hour earlier，I don t mind paying a little extra.Then give me two second class tickets on the express，please.
A：我能为您做点什么吗？
B：我们要搭火车去北京。
A：要普通车还是快车？
B：如果我们坐快车，可以节省多少时间？
A：差不多一个小时。下一班快车在4点25分到达北京。
B：那么坐快车的话，我们要多付多少钱？
A：头等票多付20元，二等票多付15元。
B：如果能早一个小时到达我不介意多付一些钱。那么来两张二等快车票。
business class商务舱；
economy class经济舱；
first class头等舱；
luxurious class豪华舱；
hard berth硬卧；
hard seat硬座；
middle berth中铺；
one way ticket单程票；
round trip ticket双程票；
soft berth软卧；
soft seat软座；
upper berth上铺；
lower berth下铺；
Buy a Ticket
Kelly：Is the train leaving soon？
Bob：I m sure it is.Are you going to take that train？
Kelly：Yes.I must hurry.
Bob：Let me carry the bag for you.
Kelly：Thank you，but it s not heavy.I can carry it myself.
Bob：Are you sure you don t need any other help？
Kelly：Well，I haven t got the ticket yet.Would you get one for me？
Bob：OK，wait here，and I ll be back in a moment.
Kelly：Thank you for your help.
买票
凯丽：火车快开了吧？
鲍勃：我想是的，你要乘那班火车？
凯丽：是啊，我必须赶紧了。
鲍勃：让我为您拿这个包。
凯丽：谢谢你，可这包并不重，我自己拿得动。
鲍勃：你肯定不需要别的帮助吗？
凯丽：我还没有买票呢，你去为我买张票好吧？
鲍勃：行。你在这里等着，我马上就回来。
凯丽：谢谢你的帮助。
4.会务服务
We re going to have a congress next Monday.I d like to book some facilities and personnel for it.
No problem，sir.Here is the rate list.我们下星期一要举行一个会议，我来租一些必要的设备和人员。
没问题，先生。这儿有一份价格表。
We need an auditorium for 40 people.
40 people...I suggest you to rent a small auditorium，that ll be enough.我们要一间能容纳40人的礼堂。
40人的礼堂……我建议您租一间小礼堂，那就足够了。
Every thing will be ready by Sunday afternoon.Could you come and check it？
OK，thank you.这个星期天下午一切就能准备就绪。您到时来检查一下好吗？
好，谢谢你。
Excuse me，I need a video camera for a meeting tomorrow.Can I hire one here？
Yes，sir.For how long would you need the projector？我明天的会议需要一部摄像机，请问能在这里租用吗？
有的，先生，请问你需要租多久呢？
Can I put that on my hotel bill？
Certainly.May I have your room number，please？费用可以算在酒店的账单内吗？
当然可以，请告诉我你的房间号码。
What sort of facilities can you offer？
Well，we can provide audio visual equipment.你们有些什么设施？
呃，我们可以提供视听器材。
When will you need the projector tomorrow？
About nine o clock.你明天什么时候需要放映机呢？
约9点吧。
Customer s requirements 顾客要求
We re going to have a two day congress here.
我们要在这儿开一个为期两天的会议。
We d like to book some facilities for it.我们要预订一些设施。
I m here to discuss with you about holding a meeting at your property.
我今天来是要和您讨论一下在贵饭店举行一个会议的事宜。
Do you have sufficient number of breakout rooms？
你们有足够多的分组讨论会议室吗？
Perhaps we could just test out the microphone and amplifier.
我们还是试一试话筒和扩音器。
Facility introduction 设备介绍
Our conference hall is multi purpose.我们的会议厅是多功能厅。
This meeting hall can accommodate about 400 people.
这个会议大厅可容纳400人。
We have a fully equipped convention center that provides complete secretarial service.我们会议中心设备齐全，提供全套秘书服务。
We have all the state of the art audio visual equipment.
我们拥有全套一流的视听设备。
The center of the multi purpose hall is the main conference auditorium seating 400.多功能厅中央是主会场，可容纳400人。
We have some brand new imported equipment.我们有几种全新的进口设备。
A：We re going to have a congress next Tuesday.I d like to book some facilities and personnel for it.
B：No problem，sir.Here is the rate list.
A：Thank you.
B：Welcome，sir.Next Tuesday...that s May 6th，isn t it？
A：Yes.We need an auditorium for 50 people，a projector and a video camera.
B：50 people...I think a small auditorium will be enough.
A：Good idea.I also need two messengers.
B：I see.Could you please sign here？And also your telephone number，please.
A：OK.
B：Thank you，sir.Everything will be ready by Sunday afternoon.Could you come and check it？
A：Sure.Thanks.
B：You re welcome，sir.We look forward to serving you.
A：我们下星期二要举行一个会议，我来租一些必要的设备和人员。
B：没问题，先生。这儿有一份价格表。
A：谢谢。
B：不客气，先生。下星期二……就是5月6号，是吗？
A：对。我们要一间能容纳50人的礼堂，一台投影机和一部摄像机。
B：50人的礼堂……我想一间小礼堂就足够了。
A：好主意。我还需要两名勤务员。
B：明白了。您能在这儿签个名吗？还有，请留下您的电话。
A：行。
B：谢谢您，先生。这个星期天下午一切就能准备就绪。您到时来检查一下好吗？
A：好，谢谢你。
B：不客气，先生。我们期待为您服务。
A：Hello，this is the business centre.May I help you？
B：This is John Smith.I want to reserve a meeting room in your hotel for May 5th.
A：How many participants will there be？
B：There are 100 people.
A：I think our medium sized meeting room can serve your purpose.
B：OK.Can you show me the details about meeting facilities？
A：Of course.It is a multi purpose and provides complete secretarial service.Also we have microphone and amplifier.
B：Sounds good！Can we check the equipment on the spot before our meeting？
A：Sure，we will arrange it for you.
B：Thanks.
A：您好，这里是商务中心。有什么需要帮忙吗？
B：我是约翰·史密斯，我想在你们饭店预订一个5月5日的会议室。
A：请问有多少人参会？
B：有100名与会者。
A：我想我们的中型会议厅可以满足您的需求。
B：好的。你可以详细介绍一个会议设备吗？
A：当然可以。它是个多功能厅，提供全套秘书服务。同时有话筒和扩音器设备。
B：听起来不错。我们在会议前可以去现场检查一下会议设备吗？
A：当然可以。我们会为您安排的。
B：谢谢。
auditoriumn.礼堂；
congressn.会议；
facilityn.设备；
film projector电影放映机；
interpretern.译员；
lecturen.讲座；
messengern.勤务员；
personneln.人员；
projectorn.投影仪；
sliden.幻灯片；
slide projector幻灯片投影仪；
video camera摄像机；
closingn.闭幕式；
congressn.大会；
group meeting小组会议；
official meeting正式会议；
openingn.开幕式；
panel meeting专门小组会议；
preparatory conference预备会议；
press conference记者招待会；
regional conference地区性会议；
Work工作
Lucy：Did you finish that report yet？
Steve：No.But if you get off my back，I ll have it done by 6 p.m.
Lucy：Alright.I have a meeting to go to now anyway.
露西：你写完报告了吗？
史蒂夫：还没呢。但是如果你不烦我，我六点钟一定能写完。
露西：好吧，反正我现在要去开个会。
5.展览服务
For this particular delicate material，the temperature can be adjusted to 21 degrees centigrade.
OK.I see.对于这种易损的特殊材料，可以将温度调到21度。
好的，明白了。
I wonder if you d prefer soft diffused natural lighting for the work of art.
OK.I will have a try.对于这些艺术品，我想知道您是否愿意用柔和散射的自然光呢？
好，可以试一下。
Carpet strips and acoustic panels have been prepared to reduce excessive noise levels.
Oh，you re so considerate.地毯条和隔音板准备用来减少过量的噪音。
你们考虑的真周到。
What kind of exhibits are they？
They are some glassware and porcelain.是什么类型的展品？
是一些玻璃器具和瓷器。
Uniform sign posting，together with the use of identifying symbols，numbers and color codes is essential for orientation and direction to a particular area.
Yes，we will arrange it for you.为了引导参展者到某一指定区域，使用统一路标和识别符号、数字及色标至关重要。
是，我们会安排好的。
Would it be more appropriate to fix fluorescent lighting？
Yes，I agree.用荧光灯可能会更好。
对，我赞同。
How do you like the decorating done？
Because this is the tabletop display，we wish there to be good draping.您想怎么装饰？
因为这是台面展示，我们希望用带垂边的布艺装饰台面。
Everything shall be ready tomorrow morning.Would you come and check then？
OK.thanks.明天早上一切都将准备完毕，届时请您来检查一下。
好的，谢谢。
What s the capacity of your exhibition hall？We are expecting an attendance of 400 at a time.
Our exhibition hall can hold 800 people.你们的展厅能容纳多少人？我们预计一次有400人参观。
我们的展厅能容纳800人。
Do you also need flowers and plants to decorate the hall？
Yes，we need.But be sure to make them fresh and fragrant.还需要鲜花和盆景点缀展厅吗？
需要。但一定要确保新鲜和芳香。
Facility 设备
There is a 1600 square meter house right beside the exhibition hall.It can house 20 large container boxes at a time.在展厅旁边有一间1600平方米的平房，一次能容纳20个集装箱。
We have served a dozen such exhibitions before.Our unpacking staff are professionals.
我们有为十几个这样的展览服务的经验，我们拥有专业的拆包人员。
Our convention center also serves as an exhibition hall.
我们的会议中心也可用作展厅。
Visitor circulation in the hall is planned on a simple grid arrangement.
观览通道成方格状安排。
We offer to both visitors and exhibitors a choice of food and beverage service.我们为参展者和办展者提供餐饮服务。
We provide separate F&；B service module in each hall.
每个厅都有独立的餐饮服务区域。
I think the hall should be very luminous with glare of light，because this is a high tech products show.这是一个高科技产品展览会，我想用强光照射使展厅明亮些会比较好。
Requirement 要求
Better put it near the entrance.在靠近入口处好一些。
Our company delivered the exhibits later than schedule.Could you ask your staff to unload the exhibits and move in right away？我们公司运送展品比计划晚了些，请你们的职员赶快把展品卸下搬进展厅，好吗？
These exhibits are glassware，you can t be too careful in moving them.
这些展品是玻璃制品，搬动时务必多加小心。
Do you have sufficient storage area for the large container boxes？
你们有足够大的储藏区域存放集装箱吗？
Do you have any special requirement about the decoration of the exhibition hall？你们对展厅装饰有何特别要求？
Do you need aisle carpet to cover the ground？需要在通道铺红地毯吗？
A：Excuse me.Do you provide exhibition service？
B：Yes，sir.We can supply you with the exhibition hall.When it is to be held？
A：It is to be held on the 4th and 5th，for two days.We are expecting an attendance of 500 at a time.
B：OK.Our exhibition can hold 1，000 people.
A：How much will it take for two days？
B：4，800 yuan per day.The total is 9，600 yuan.
A：OK.I ll book it.
B：How would you like to pay？
A：In cash.Here you are.
B：OK，thank you.
A：打扰一下。请问你们提供展览服务吗？
B：是的，先生。我们可以为您提供展厅，请问展览时间是在什么时候？
A：将于4日，5日两天举行，我们预订一次有500人参观。
B：好的，我们的展厅能容纳1000人。
A：两天要付多少钱？
B：4800元每天，总共是9600元。
A：好的，我预订。
B：您要怎么付款？
A：付现金，给你。
B：好的，谢谢。
A：What can I do for you，sir？
B：I m here to discuss with you about an exhibition at your properly.
A：For which date？
B：On May，10th.
A：OK.It s available on that day.Do you have any requirements about the exhibition hall？
B：I hope it can be decorated in advance.
A：OK.How do you like the decorating done？
B：I need flowers and plants to help create friendly and harmonious atmosphere for the show.
A：Fine，we will arrange it.
B：OK，thanks.And could you help us unpack the exhibits？
A：Yes，we have dispatchers.
B：That s good，I ll reserve it.
A：先生，我可以为您做点什么吗？
B：我来是为了和您讨论一下在贵饭店举行一次展览的事。
A：哪一天？
B：五月十日。
A：好的，那天可以，你对展厅有何要求？
B：我希望可以提前装饰一下展厅。
A：好的，您想怎么装饰呢？
B：我需要些鲜花和绿色植物营造友好和谐的气氛。
A：好的，我们会安排好的。
B：好的，谢谢。你们能帮我们拆包吗？
A：可以，我们有拆卸工。
B：太好了，我要预订。
exhibition n.展览；
capacity n.容纳量；
requirement n.要求；
decoration n.装饰；
aisle carpet 红地毯；
container box 集装箱；
booth n.展位；
peninsula adj.半岛形的；
unpack v.拆包；
dispatcher n.装卸工；
high tech products 高科技产品；
excessive adj.过量的；
It s Too Noisy.
Paul：It s too noisy here.
Erica：You re right.I feel like I have to shout at the top of my lungs！
Paul：What did you say？
太吵了
保罗：这儿太乱了。
埃里卡：你说得对。我觉得我必须声嘶力竭地喊才行！
保罗：你说什么？
6.上网服务
Do you have an e mail address？
Yes，it is hua 1988@163.com.你有电子邮箱地址吗？
有，是hua1988@163.com。
Do you frequently surf the net？
Yes，I like surfing the net.你经常上网吗？
是的，我喜欢上网冲浪。
What do you do with the internet？
Most of all，searching for information.你用互联网做什么呢？
最主要是查阅信息。
Do you use e mail？
Certainly，I have two e mail addresses.你用电子邮件吗？
当然用，我有两个电子邮件地址。
Since we opened our homepage one week ago，our access number has grown to over one thousand.
This means that over one thousand people have come to visit your homepage，doesn t it？自从一星期前我们有了自己的网页后，上去浏览的人数已经超过了1000人了。
这意味着看你们网页的人超过了1000人，对吗？
What do you think could be done to increase our access number？
To increase the access number，it is important to have homepage topics of interest to many different people and revise your homepage frequently.为增加浏览人数，你认为我们应该做些什么？
要增加浏览的人数，重要的是有引起大家兴趣的网页标题，以及经常更新内容。
What is formatting？
“Formatting” is to prepare a disk for use by a computer.什么是格式化？
格式化就是准备一张可供电脑使用的磁盘。
What do you prefer，net chatting，net entertainment，net games，e mail or net shopping？
I want to send an e mail to my boss.您要哪种上网服务，网上聊天、网上娱乐、在线游戏、电子邮件还是网上购物？
我要给老板发封邮件。
Would you please feel free to call me if you need to download files？
OK，thanks.您要想下载文档，请随时叫我。
好，谢谢。
Can you offer the internet service for the guests？
Yes，we can.你们可为客人提供互联网服务？
我们提供。
Can you download those chat tools free for the guests？
Yes，of course.你们可为客人免费下载聊天工具？
当然可以。
How do you want to surf the internet？
I want to dial up.你想用哪种方式上网？
我想用拨号上网。
Do you have web surfing of broadband？
Yes，we do.你们用宽带上网吗？
我们有。
What is this amount for？
Fifty yuan a day，service included.一共多少钱？
五十元一天，包括服务费。
How much is the broadband in the hotel？
For half a day the price would be twenty yuan.宽带收费多少？
半天二十元。
I don t know how to get access to the Internet.Could you show me？
No problem.I ll tell you.我不知道怎么上网。你能教我吗？
没问题，我来教你。
Net Entertainment 网上娱乐
He spends most of his time online chatting with friends all over the country.
他上网的大部分时间是和全国各地的网友聊天。
My friend once used it mostly to play chess.我的朋友曾经常上网下象棋。
You can send e mail to each other every day through the Internet.
你可以每天上网互发邮件。
You can make a phone call through the Internet.你也可以上网打电话。
You can download many good songs from the web.
你能在网上下载很多好听的歌。
I don t like to waste my time chatting on the net.
我不喜欢在网上聊天，浪费时间。
Searching Information 查询信息
Do you often obtain information through the net？
你常常通过互联网获取信息吗？
Which website do you like most？你最喜欢哪个网站？
I can imagine companies sending advertisements directly to customers over the net.我可以想象到各公司通过网络直接向客户发出广告。
It is said that the internet causes information overload.
据说互联网导致信息过度。
There is a lot of unsavory material on the internet.互联网上有许多低俗的材料。
There are abundant free materials available on the internet.
互联网上有丰富的有用的免费材料。
A：What can I do for you？
B：Can you download those chat tools free for the guests？
A：Yes，we can.
B：I m fascinated by chatting on line now.
A：Do you always chat on line？
B：Yes.I think it s interesting to chat on line.
A：What do you think are the advantages of chatting？
B：I think chatting on line has a great deal to do with interpersonal communication.
A：You are great.I will download those chat tools free for you.
B：Thank you very much.
A：You are welcome.
A：我能为你做些什么？
B：你能帮我下载免费聊天工具吗？
A：当然可以。
B：我现在迷上了网上聊天。
A：你经常网上聊天吗？
B：是的，我觉得很有意思。
A：有什么好处吗？
B：我觉得网上聊天与人际交往有很大关系。
A：你说得很对。我就下载这些聊天工具。
B：非常感谢。
A：不用谢。
A：What can I do for you？You seem to be having some problems.
B：Can you offer the internet service for the guests？
A：Yes，we can.What do you need？
B：I want to surf the internet.
A：How do you want to surf the internet？
B：I want to try to dial up.
A：Let me help you.
B：Thank you.By the way，do you have web surfing of broadband？
A：Yes，we do.
B：How much is the broadband in the hotel？
A：For half a day the price would be twenty yuan.
B：Thank you.
A：Not at all.
A：需要帮忙吗？你看起来有些问题。
B：你们能为客人提供网上服务吗？
A：是的，我们能。你需要什么样的服务？
B：我想上网。
A：你想用哪种方式？
B：我想拨号上网。
A：让我来帮你。
B：谢谢。顺便问一下，你们有宽带上网吗？
A：是的，我们有。
B：宽带收费多少？
A：半天二十元。
B：谢谢。
A：不客气。
downloadv.下载；
E mail n.电子邮件；
overloadv.超载；
abundantadj.丰富的；
surfv.冲浪；
unsavoryadj.低俗的，不道德的；
net chat网上聊天；
interactionn.互相交流；
addictadj.着迷于；
surf the internet上网；
sheeradj.完全的；
hookv.钩，钩住；
convenientadj.方便的；
superhighwayn.信息高速公路；
E commerce电子商务；
credit card信用卡；
beneficialadj.有益的；
commercial medium商务媒介；
deliverv.发送；
Do You Know My Work？
One night a hotel caught fire，and the people who were staying in it ran out in their night clothes.
Two men stood outside and looked at the fire.
“Before I came out，”said one，“I ran into some of the rooms and found a lot of money.People don t think of money when they re afraid.When anyone leaves paper money in a fire，the fire burns it.So I took all the bills that I could find.No one will be poorer because I took them.”
“You don t know my work.”said the other.
“What is your work？”
“I m a policeman.”
“Oh！”cried the first man.He thought quickly and said.“And do you know my work？”“No.”said the policeman.
“I m a writer.I m always telling stories about things that never happened.”
你知道我是干什么的吗？
一天晚上，一家旅馆失火，住在这家旅馆里的人穿着睡衣就跑了出来。
两个人站在外面，看着大火。
“在我出来之前，”其中一个说，“我跑进一些房间，找到了一大笔钱。人在恐惧中是不会想到钱的。如果有人把纸币留在火里，火就会把它烧成灰烬。所以我把我所能找到的钞票都拿走了。没有人因为我拿走它们而变得更穷。”
“你不知道我是干什么的。”另一个说。
“你是干什么的？”
“我是警察。”
“噢！”第一个人喊了一声。他灵机一动，说：“那你知道我是干什么的？”“不知道。”警察说。
“我是个作家。总爱编一些从未发生过的故事。”
